3 Attributes to Create the Perfect Plumbing Professional
I recently called a local plumbing company, now I’m not sure if it was a company or just a local plumber running his business from home. Anyway – the quality of the service that I received was faultless, able to match any of the big players out there in the UK. I thought to myself, why can’t all plumbers or heating contractors offer that same advice? There must be something in the DNA that makes them incapable of communicating correctly with customers and other human beings. Either way, the service was awesome and that’s all that matters!
Communication in any area is rather important. The ability to communicate effectively with potential customers can be what separates you from the rest. Just like I mentioned above – being able to communicate correctly could be what convinces your customer to use your services instead of a rivals.
Communication isn’t just about talking face to face – although it does make up the majority of the way we communicate. However, body language, email, text messages and even written letters are all considered as ways of communicating. Nail down these areas and provide your customers with the answers they need and I am certain that success will follow.
So there we have it – the first attribute for the perfect plumber is communication.
My second attribute is technical ability. It is all well and good having the mental knowledge of how to plumb in a dishwasher, but if you have never actually done it, what use are you? Chances are, you will take a little longer and end up charging more for an increased amount of time on site.
Many young plumbers in Milton Keynes go through college courses and complete some basic practical tests, but working in the real world with homeowners peering over your shoulder, making sure that you are “doing it right” is completely different.
Before I started driving I was always reliant on the local bus services (and they were awful). Time management is just as important for a local plumbing professional too.
The ability to know how long a task will take is key in any pricing structure – charging too much can result in a loss of customers and charging too little for longer jobs can see your ROI plummet.
Not only does it affect the investment, it also effects the opinion some has of you. If your plumber called to say that he or she would be 30 minutes – you would expect them in 30 minutes. However, if they arrived 60 minutes after calling you, your opinion of them may decrease.
RA Heating and Plumbing are a local plumbing company in the south east and provide competitively priced boiler installations Milton Keynes and other services such as servicing, repair, breakdowns, leaks and more.
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